Systems & Institutions

The personal version of this question — what these systems do to the person using one — has an institutional twin. Courts, agencies, hospitals, and schools are adopting the same technology, at scale, into processes where the stakes aren't a flattened afternoon of writing but someone's sentence, diagnosis, or benefits claim.

These pieces are about that transfer. Where automation genuinely helps, where it launders existing bias through a system that looks neutral, and how to tell the difference. The distinction that keeps recurring: you can measure consistency rigorously and correctness not at all, and institutions routinely confuse the two.